17070 Red Oak Dr Suite 309, Houston, TX 77090, United States

118 Eldridge Rd Suite A, Sugar Land, TX 77478, United States

Frequently Asked Questions

Insurance & Fees

We are now offering virtual visits, so you can see a doctor from the comfort and safety ofyour home. Please stay focused on your health, continue to manage ongoing conditions and contactus with any questions about your care plan

  • Insurance

    The following is a list of insurances with which we participate. (This will be updated from time to time as needed)
    ● Aetna● Amerigroup● BCBS TX● Cigna● Healthcare Highways● Humana● Medicaid TX● Medicare – TX – Novitas – Brazoria● Medicare – TX – Novitas – Galveston● Medicare – TX – Novitas – Houston● Medicare – TX – Novitas – Rest of State● Medicare Railroad● Medicare Traditional● Molina Healthcare Marketplace● Molina Healthcare Medicaid● Molina Healthcare Medicare● Multiplan/PHCS/Beechstreet● Scott & White Health Plan● Superior Health Plan TX● UHC (EPO, PPO, HMO, POS)● UHC Community Plan● UHC Medicare● US Family Health Plan (USFHP)● Wellcare
    *Medicaid participation is optional and varies amongst Privia Medical Group providers – please verify participation prior to your visit.
    Note: You should always check with your Privia Medical Group provider to verify plan and product coverage as this is not an exhaustive list, and plans change frequently.

  • Payment Options

    We accept cash, Visa, Mastercard, Discover, American Express, and personal checks.

  • Card on File

    We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.
    At check-in, we will:
    ● scan the credit card of your choice, including your Flexible Spending Account
    (FSA) or Health Savings Account (HSA) card

    After your insurance has paid their portion, we will:
    ● notify you via email of the balance owed
    ● charge the balance owed to your card on file
    ● email a receipt for the charge

    Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).

  • Fees

    No Shows● Missed Appointment $50● Missed Physical $100● Late Cancellation $50● Missed Procedure $200
    Out-Of-Network● New Patients Total Charge or Minimum $200 Deposit● Established Patients Total Charge or Minimum $150 Deposit
    Self-Pay● New Patients Total Charge or Minimum $200 Deposit● Established Patients Total Charge or Minimum $150 Deposit● Procedures Total Charge or Minimum $200 Deposit

Become A Patient

We are currently accepting new patients into our practice. Thank you for considering us.

  • Become a New Patient

    At the moment, Dr. Nneka Edokpayi, MD does not accept new patients via online booking.Please contact our Houston office (281) 207-0461 or Sugar Land office (832) 564-3526 to book an appointment.
    To make sure there are no delays in care during your first visit experience, please arrive 15 minutes prior to your scheduled appointment to ensure your registration is complete before meeting with your new provider.
    Remember to bring:● Your insurance card● Valid photo ID● List of current medications● Office co-pay
    In an effort to respect the time of all patients, our staff strive to stay on schedule so that other patients do not have to wait. For patients who are delayed and arrive late for appointments, every effort will be made to see them the same day. However, wait times may apply, or appointments may need to be rescheduled.

  • Patient Forms

    You can print these forms and bring them with you to your appointment.
    ● Allows patients to authorize the disclosure of their health information to a designated individual, company, agency, or facility. 
    Authorization for Release of Medical Information Autorización De HIPAA Para Divulgar Información Del Paciente (Spanish)
    ● All patients must provide their consent for treatment, communications (calls, emails, and text messaging), and agreement of financial responsibility.
    Authorization and Consent for TreatmentAutorización y Consentimiento Para el Tratamiento (Spanish)
    ● Patients are encouraged to complete and return the Preferred Contacts Form, but it is not required
    Preferred ContactsContactos Preferidos (Spanish)

  • Office Policies

    ● This form advises patients of their complete financial responsibility for all medical services received without regard to insurance eligibility or coverage determinations. 
    Financial PolicyPolítica Financiera (Spanish)
    ● This document describes how health information about you (as a patient of this Care Center) may be used and disclosed, and how you can get access to your individually identifiable health information. Please review this notice carefully. 
    HIPAA Privacy Notice
    Notice of Privacy Practices Aviso de prácticas de privacidad (Spanish)

Virtual Visit

If you haven’t already done so, you can also download the myPrivia app to easily join or schedule a secure virtual visit with our practice. 

Frequently Asked Questions (FAQs)

  • When is it appropriate to schedule a virtual visit?

    Virtual visits are appropriate for a variety of care needs, including urgent care, routine follow-up visits, chronic disease management, medication management, reviewing test or lab results, and lifestyle coaching. Common illnesses including sinus problems, respiratory infections, allergies, cold and flu symptoms and many other non-emergency illnesses can be treated virtually. Contact your doctor to understand how virtual visits will work best for you.

  • What do I need for a virtual visit?

    There are a couple of technological requirements we suggest ensuring you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet. For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer
    If using a mobile device or tablet, download the myPrivia mobile app in the Apple App Store or Google Play.

  • What can I expect during my visit?

    1. You will receive an email before your appointment to complete the required check-in steps. You must check in advance of your visit.
    2. Click "Start My Check-In" from your check-in email reminder. You will be guided through a technology check, consent form collection, insurance confirmation, and payment of your copay.
    3. After completing the check-in process you are ready for your visit! If your visit is starting soon, you will be able to go directly into a virtual waiting room. Otherwise, you will receive another email with the link to join your virtual visit.
    4. Click "Start My Virtual Visit" ten minutes before you are scheduled to meet with your provider. You will see a virtual waiting room.
    5. Once your provider is available, you will hear an alert noise and the "Join Visit" button will become active for you to click on and connect with your provider.
    6. Within moments, your provider will be visible to you on the screen and you may begin your virtual visit.
    7. Once finished, both you and your provider will end the virtual visit. Any next steps of care that you and your provider discussed will be inputted securely into your medical record and will be carried out, per your provider's instructions.
    8. You will be prompted to fill out a survey about your experience.

  • How much does it cost?

    Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, but speak with your insurer to confirm. In advance of the visit you will receive an email to check in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.

  • Virtual Visit Policy

    This policy describes the process for the documentation, maintenance, and transmission of information using virtual visit technology.Virtual Visit Policy


  • I am having trouble seeing or hearing my provider

    Remember to use a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet. If prompted by your device, be sure to 'allow' the technology access to your webcam and microphone.
    For the optimal experience, use the Google Chrome web browser on your laptop or desktop computerIf using a mobile device or tablet, download the myPrivia mobile app in the Apple App Store or Google Play.

  • The video quality is poor or connection is dropping

    Poor video quality is usually caused by a slow internet connection. You will need an absolute minimum internet connection of 20 mbps to do a virtual doctor’s visit.
    To test your internet connection speed, visit speedtest.net and press Go. If the test says your speed is under 20 mbps, and you’re using Wi-Fi, try using a wired internet connection or restarting your router.

  • I never received a message for my visit

    We will send a message to the email account you have on file with our office. Be sure to complete the check-in steps as prompted by the email. If you cannot locate your email, contact our office, and we will be able to send you another virtual visit link.
    Hours of Operation
    Monday - Friday: 9:00 AM - 5:00 PM
    Saturday - Sunday: Closed

    Houston, TX (281) 207-0461
    Sugar Land, TX (832) 564-3526

  • I am unable to join my virtual visit

    Once we are ready to see you the "Join Visit" button will become active, and you will hear a chime. You can then click on the button and connect through the virtual visit platform. As health care providers we try our best to stay on time but in some cases we do run late. We appreciate your patience and will try to see you as soon as possible.

  • Who can I contact for help?

    Please review the common issues outlined above. If this information does not address your needs reach out to our office. We will do our best to help address any issues in advance of your visit.
    Hours of OperationMonday - Friday: 9:00 AM - 5:00 PMSaturday - Sunday: Closed
    Houston, TX (281) 207-0461Sugar Land, TX (832) 564-3526

Coronavirus (COVID-19)

Your health and safety is our highest priority. If you suspect you have Coronavirus, contact our office before seeking in-person care.

We are now offering virtual visits, so you can see a doctor from the comfort and safety ofyour home. Please stay focused on your health, continue to manage ongoing conditions and contactus with any questions about your care plan

  • What is Coronavirus?

    Coronavirus is a respiratory illness that can spread from person to person. The virus that causes COVID-19 is a novel Coronavirus that was first identified during an investigation into an outbreak in Wuhan, China.
    Current information shows that older adults and people with chronic conditions, such as heart disease, diabetes, and lung disease, are at higher risk of getting very sick from this illness. Although it is possible for everyone, including young people, to be affected, your individual risk is low. Similar symptoms may occur with the seasonal flu, so it is very important that you receive a flu vaccine.
    Latest from the CDC

  • Watch for Symptoms

    People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2–14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:
    ● Fever● Cough● Shortness of breath or difficulty breathingOr at least two of these symptoms:● Fever● Chills● Repeated shaking with chills● Muscle pain● Headache● Sore throat● New loss of taste or smell● Purple or red bumps on toes, hands or feet
    If you are experiencing these symptoms, or have any other unusual symptoms, contact our office.
    *Emergency warning signs include difficulty breathing, persistent pain or pressure in the chest, new confusion, or bluish lips or face. If you develop emergency warning signs for COVID-19, get medical attention immediately.

  • Take Precautions

    The best way to prevent illness is to avoid being exposed to this virus. We strongly recommend the following:
    ● If you have any flu-like symptoms, such as fever, a dry cough and/or shortness of breath, contact us.
    ● Take common-sense preventive actions to stop the spread of germs.
    ● Practice social distancing (6 feet apart).
    ● Cover your mouth and nose with a cloth face cover when around others.
    ● Wash your hands often with soap and water for at least 20 seconds.
    ● Avoid touching your eyes, nose, and mouth.
    ● Clean and disinfect frequently touched objects and surfaces.
    ● Avoid close contact with people who are sick.
    ● Stay home if you are sick, except to get medical care.
    ● Cover coughs and sneezes and then immediately wash your hands.

Visit Our Location Near You!

To learn more about their exceptional services and compassionate care, call the nearest office today.

Houston, TX

Monday - Friday: 9:00 AM - 5:00 PMSaturday - Sunday: Closed

Sugar Land, TX

Monday - Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: Closed